At Streettochic.store, we strive to ensure you are completely satisfied with every purchase. If for any reason you are not fully happy with your item(s), our Refund and Returns Policy outlines how you can return products and request a refund.
1. Returns
Eligibility for Returns:
Items must be returned within 30 days of the delivery date.
Products must be in original condition, unworn, unwashed, with tags attached, and in their original packaging.
Non-Returnable Items:
Sale items and gift cards are non-returnable and non-refundable.
For hygiene reasons, certain accessories and intimate apparel may not be eligible for returns unless they arrive damaged or defective.
How to Initiate a Return:
Please contact our Customer Support team at [email protected] or call us at +1 325 252 3621 to initiate your return. Provide your order number and reason for return.
Our support team will guide you through the return process and provide a return shipping address if your return is approved.
2. Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
Approved Refunds: Refunds will be processed to your original payment method (PayPal or Payoneer) within 30 business days.
Partial Refunds: In some cases, a partial refund may be granted (e.g., for items returned not in their original condition or items missing parts not due to our error).
Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.
3. Exchanges
Currently, we do not offer direct exchanges. If you need a different size or color, please initiate a return for the unwanted item(s) and place a new order for the correct item(s).
4. Return Shipping Fees
Customer Responsibility: Return shipping costs are the customer’s responsibility, except in cases where the product is damaged, defective, or incorrect due to our error.
Shipping Fees: The original shipping fee of $6.99 is non-refundable.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of receiving your order at [email protected]. We will provide instructions for returning the damaged item and ensure a replacement or full refund as appropriate.
6. Processing Times
Order Preparation Time: Orders are prepared within 1-3 business days.
Delivery Time: Orders are typically delivered within 7-15 business days after shipping.
If you have any questions about your return or refund, please contact us:
Address: 2361 E Stadium Blvd, Ann Arbor, MI 48104
Phone: +1 325 252 3621
Email: [email protected]
Business Hours: 8 AM – 6 PM (EST), Monday to Friday (Closed on Saturday and Sunday)
Thank you for shopping with Streettochic.store!